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SHIPPING

FREE WORLDWIDE SHIPPING (est. 15-20 business days)

All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email.

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Please, email us upon receipt to inform us of any issues with your order.

Email: support@elvihome.com

Our Refund Policy page provides detailed information about options and procedures for returning your order.

CUSTOMS & IMPORT FEES

Duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of goods, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.